PRIVACY POLICY
Last updated: 11 November 2024
Snap-on Tools Singapore Pte Ltd Taiwan Branch is part of the Snap-on Incorporated group of companies and is referred to as “we”, “us” or “our” in this privacy policy. “Personal information” is information that identifies you as an individual or relates to you as an identifiable individual. The protection of your personal information is an important concern to which we pay special attention.
This privacy policy answers frequently asked questions about the kinds of personal information we collect from you and how it is used, disclosed, shared, and retained.
Please note, if you link to or otherwise visit any other websites, please review the privacy policies posted on those sites.
This privacy policy does not apply to our employees or job applicants.
Should you have any questions or concerns regarding this privacy policy, please contact the data protection manager at: AsiaDataProtection@snapon.com.
Usernames and Passwords: It is your responsibility to safeguard any username or password that you have received in connection with a Snap-on Website, and to notify us immediately if you ever suspect that the security and confidentiality of such username or password has been compromised in any way. You are solely responsible for any use of a Snap-on Website via your username and password.
Notice at Collection
1. What types of personal information do we gather?
Subject to applicable local laws, we may collect and process a range of personal information including the following:
• Identifiers: Such as a real name, alias, postal address, telephone number, online identifier, internet protocol address that identifies you as an individual or relates to an identifiable individual, email address, account name, social security number, driver’s license number, passport number, other state or national identification number(s), your signature, physical characteristics or description, insurance policy number or other similar unique personal identifiers. In certain circumstances, we also collect vehicle details like VIN-number.
• Commercial Information: Such as transaction and purchase information and history.
• Financial Information: Such as your bank account number, credit card number, debit card number or any other financial information.
• Technical and Usage Information: Such as login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and information on other technology on the devices using our websites or products; information about how you use our website, products and services, such as browsing history, search history, or other information on interactions with our websites, applications, products and services. For detailed information on the tracking technologies we use on this website, see the Cookie Settings and Cookie Policy posted on the website.
• Educational or Professional/Employment-Related Information: Such as education or training history, work history and current and prior employers.
• Sensory information: Such as audio, electronic, visual and similar information, such as call and video recordings.
• Geolocation Information: Such as device and internet protocol address location.
• Inference Information: For example preference profiles drawn from any of the personal information listed above.
• We do not intend to collect personal information of Children: We do not knowingly collect personal information from children under 16. Our website is not intended for children under 16 years of age. If you are under 16, do not use or provide any information on this website or through any of its features. If you believe we might have any information from or about a child under 16, please contact us at AsiaDataProtection@snapon.com.
2. How is that personal information used by us?
We use and disclose your personal information for the following purposes to the extent the use of your personal information is reasonably necessary and proportionate for these purposes:
Business Uses, such as:
• Website Experience: for the technical administration of the website; for internal operations; for customer administration; for product surveys; for troubleshooting; for information analysis, information analytics, testing, and research and development purposes; to ensure that content from our site is presented in the most effective manner for you and for your computer; and as part of our efforts to keep our site safe and secure.
• Protecting our Rights and Property: to protect our rights or property or that of our business partners, distributors, suppliers, customers or others when we have reasonable grounds to believe that such rights or property have been or could be affected; to recover debts; to prevent, detect, identify, investigate, respond, and protect against potential or actual claims, liabilities and prohibited behavior or activities.
• Information for our Business Partners, and Distributors: to administer and develop our business relationship with you, the business partner or distributor you represent, including sharing information with our group, to enter into or perform a transaction with you, to contact you as part of satisfaction surveys or for market research purposes.
• Marketing: to communicate about, and administer participation in, special events, programs, surveys, contests, sweepstakes, and other offers and promotions; to provide you with information about other goods and services we offer, or offered by others, that are similar to those that you have already purchased or enquired about and to send informational or promotional email messages to you, which you may opt out of receiving as described below.
3. Is my personal information transferred or provided to third parties?
We disclose your personal information in the following situations:
• Other companies within the Snap-on Incorporated group (“Snap-on Group”): We are a global organization with affiliates, subsidiaries, business processes, management structures and technical systems that cross borders. As such, we will share the personal information we collect with companies within the Snap-on Incorporated group and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this privacy policy.
• Service Providers: We need to disclose your personal information to third parties who need this information to provide services to us. These can include providers of services such as website hosting, data analysis, payment processing, order fulfilment, return authorization, fraud prevention, translators, information technology and related infrastructure provision, customer service or related benefits (including special promotions), email delivery, auditing, and other services.
• Our Distributors: We may disclose your personal information to distributors so they can know their customers and potential customers needs and preferences, and serve them better.
• Other Third Parties: We will also disclose your personal information to selected non-affiliated third parties, such as social media, credit reference agencies, debt collection agencies, professional service providers (including legal advisers and accountants), and other third parties in response to a legal obligation.
We also use and disclose your personal information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so:
These can include authorities outside your country of residence.
For example, when we respond to law enforcement requests and orders or provide information we believe is important.
To enforce our terms and conditions; and
To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
In such cases we may have to provide personal information to adverse parties who have a legal right to receive such information and their counsel and experts.
Circumstances may arise where, whether for strategic or other business reasons, we decide to sell, buy, merge or otherwise reorganise our business. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is our practice to seek appropriate protection for information in these types of transactions.
4. How is each category of my personal information used, disclosed, sold or shared?
The following chart details which categories of personal information we collect and process, what we use them for, as well as which categories of personal information we disclose to third parties for our operational business purposes, including within the 12 months preceding the date this privacy policy was last updated.
|
Categories of personal information |
Disclosed to Which Categories of Third Parties for Operational Business Purposes (as described in the “Is my personal information transferred or provided to third parties?” section) |
Processing Purposes (as described in the “How is that personal information used by us?” section) |
|
Identifiers |
Other companies within the Snap-on Group, Service Providers, Distributors, Other Third Parties; |
Business Uses, Monitoring & Recording, Mobile Applications, Website Experience, Protecting our Rights and Property, Information for our Business Partners, Distributors and Marketing |
|
Commercial Information |
Other companies within the Snap-on Group, Service Providers, Other Third Parties; |
Business Uses, Monitoring & Recording, Mobile Applications, Website Experience, Protecting our Rights and Property, Information for our Business Partners, Distributors and Marketing |
|
Financial Information |
Other companies within the Snap-on Group, Service Providers, Other Third Parties; |
Business Uses, Monitoring & Recording, Mobile Applications, Protecting our Rights and Property, Information for our Business Partners, Distributors and Marketing |
|
Technical and Usage Information |
Other companies within the Snap-on Group, Service Providers, Other Third Parties; |
Business Uses, Monitoring & Recording, Mobile Applications, Website Experience, Protecting our Rights and Property, Information for our Business Partners, Distributors and Marketing |
|
Educational or Professional/Employment-Related Information |
Other companies within the Snap-on Group, Service Providers, Other Third Parties; |
Business Uses, Monitoring & Recording, Website Experience, Protecting our Rights and Property, Information for our Business Partners, Distributors and Marketing |
|
Sensory Information |
Other companies within the Snap-on Group, Service Providers, Other Third Parties; |
Business Uses, Monitoring & Recording, Protecting our Rights and Property |
|
Geolocation Information |
Other companies within the Snap-on Group, Service Providers, Other Third Parties; |
Business Uses, Protecting our Rights and Property |
|
Inference Information |
Other companies within the Snap-on Group, Service Providers, Other Third Parties; |
Business Uses, Protecting our Rights and Property, Information for our Business Partners, Distributors and Marketing |
5. How long will my personal information be kept for?
We will endeavour not to keep your personal information in a form that allows you to be identified for any longer than is reasonably necessary for achieving the permitted purposes. This means that information will be destroyed or erased from our systems or anonymized when it has reached the applicable retention period.
We retain each category of personal information, for as long as needed or permitted in light of the purpose(s) for which it was collected. The criteria used to determine our retention periods include:
• The length of time we have an ongoing relationship with you or provide services to you, for example, for as long as you have an account with us or keep using our services, and the length of time thereafter during which we may have a legitimate need to reference your personal information to address issues that may arise;
• Whether there is a legal obligation to which we are subject, for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them; and
• Whether retention is advisable in light of our legal position, such as in regard to applicable statutes of limitations, litigation or regulatory investigations.
6. How do I update or access my personal information?
We ask that you keep your information as up-to-date as possible so you may get the maximum benefit from us.
If you have an online account with us then you may be able to log on to access and correct personal information that we keep in that account. For other questions related to updating or changing your account information or if any errors in your personal information cannot be corrected by accessing your online account, please send a request to our customer service team at info.tw@snapon.com.
7. What are my choices and rights in relation to my personal information?
If you would like to request to access, correct, update, suppress, restrict, or delete personal information, object to or opt out of the processing of personal information, or if you would like to request to receive a copy of your personal information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us at AsiaDataProtection@snapon.com. We will respond to your request consistent with applicable law.
End of Notice at Collection
8. How will we process your requests?
We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the personal information subject to the request. In some instances, we may decline to honour your request where the law or right you are invoking does not apply or where an exception applies. We may need to request, subject to applicable laws, your company name, account number, name, your address, email address, telephone number, financial details on file, delivery address, and/or purchase, warranty, repair or calibration history, device serial number, in order to verify your identity and protect against fraudulent requests. If you make a request to delete, we may ask you to confirm your request before we delete your personal information.
9. How can my authorized agent make a request on my behalf?
If an agent would like to make a request on your behalf as permitted under applicable law, the agent may use the submission methods noted in the section entitled “What are my choices and rights in relation to my personal information?” Not all kinds of requests can be made by authorized agents in all states. As part of our verification process, we may request that the agent provide, as applicable, proof concerning his or her status as an authorized agent. In addition, we may require that you verify your identity as described in the section entitled “How will we process your requests?” or confirm that you provided the agent permission to submit the request.
10. How do we use de-identified information?
Where we maintain or use de-identified information, we will continue to maintain and use the de-identified information only in a de-identified fashion and will not attempt to re-identify the information.
11. What are the sources of personal information we have gathered?
We collect personal information from a variety of sources, including:
From You. You may directly give us personal information when you:
Apply for, purchase, register or use our products and services;
Receive customer support;
• From automated technologies or interactions. As you interact with our website or application, we will automatically collect Technical and Usage Information (more fully described in the “What types of personal information do we gather?” Section.) We collect this data by using cookies, server logs and other similar technologies. For detailed information on the technologies we us on this website, see the Cookie Settings and Cookie Policy posted on the website.
• From third parties or publicly available sources. We will receive personal information from various third parties that confirmed they are authorized to share it with us or other public sources, such as:
o Consumer reporting agencies, credit reference agencies and publicly available databases;
o Auto repair shops and auto dealers who use our products or services;
o Our sales representatives;
o Original Equipment Manufacturers (OEM);
o Your employer or school in order for you to use our products or services;
o Motor vehicle reports from third party service providers or the applicable department of motor vehicles;
o Your representatives, which may include your spouse, employees, legal and financial advisors or others you authorize;
o Banks, Legal advisors, Insurance companies, brokers, and other financial institutions;
o Third party services to investigate claims;
o Vendors and suppliers that you may interact with;
o Trade bodies;
o Someone placing an order on your behalf, or registering you for an event;
o Other Snap-on group companies that you may interact with through other websites, products, services, or social media pages;
o Search information providers;
o Meeting services;
o Freight handling companies;
o Advertising networks;
o Social Media providers;
o Internet service providers;
o Data Analytics Providers;
o Operating systems and platforms; or
o Information gathered from third parties when we are attempting to locate and contact you.
12. Will my personal information be transferred to other countries?
We are a global company and your personal information may be stored and processed in any country where we have facilities or in which we engage service providers, and by engaging with us you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.
13. What security measures are in place to protect my personal information?
We endeavour to protect the security of your personal information. We will seek to maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of your personal information.
Unfortunately, the transmission of information via the internet is not completely secure. Although we endeavour to protect your personal information, we cannot guarantee the security of your personal information transmitted to us or stored on our systems; any transmission is at your own risk. Once we have received your personal information, we will use procedures and security features to try to prevent unauthorised access. These procedures include physical, electronic, and managerial procedures.
14. How do I opt out of being contacted for promotional purposes?
You have the right to ask us not to send you marketing communications. We will usually inform you (before collecting the personal information) if we intend to use your personal information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect personal information. You can also exercise the right to prevent such processing at any time by:
• Clicking the unsubscribe link in any informational or promotional email that we send you.
• Contacting our customer service team at info.tw@snapon.com if you have any questions about changing your contact preference or require assistance in removing your name from our subscription lists.
15. Modifications to this Privacy Statement
We may change or update this privacy policy from time to time. If we make a material change that affects personal information that we collected prior to the change, depending on the nature of the change, we might notify you of the change and we might request your consent to the change. We will post any changes on our website so please check regularly for the most recent version of our privacy policy. We will post the revised Privacy Policy on this page with a new “Last Updated” date.
16. Links
Our websites may contain links to other sites. We are not responsible for the content or privacy practices of those sites, and our privacy policy does not apply to information collected from you by those sites. We encourage you to read the privacy statements of each site that collects information from you. When you are leaving our site via a link to interact with a site that is not governed by our privacy policy, a new browser window will open. If your interaction with our site will require sending your information to a third-party site that is not governed by our privacy policy, we will clearly inform you before your information is sent.
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